Privacy Policy

Contact

If you have questions about this Privacy Policy or how your information is handled, you may contact:

3 Rivers Counselling
Email: clinic@3riverscounselling.com

Information We Collect

We may collect limited personal information when you:

• Submit a contact or inquiry form

• Request a consultation

• Communicate with us by email or phone

This information may include your name, email address, phone number, and basic scheduling or service-related preferences. We do not collect clinical or therapeutic information through unprotected online forms.

How We Use Your Information

Personal information collected through our website or advertising forms is used only to:

• Respond to inquiries

• Assist with booking consultations or appointments

• Coordinate scheduling or therapist fit

• Communicate about services you have requested

We do not sell, trade, or share personal information for marketing purposes.

Storage and Protection of Information

3 Rivers Counselling uses a PIPEDA-compliant and HIPAA-compliant Electronic Health Records (EHR) and practice management system for the collection, storage, and management of client records and protected health information.

Personal and clinical information is collected and stored within our secure EHR system once an individual becomes a client or engages in services requiring protected health information. Access to this information is restricted to authorized personnel and protected using appropriate administrative, technical, and physical safeguards.

Third-Party Platforms

In some cases, individuals may choose to initiate contact with 3 Rivers Counselling through third-party platforms (such as online advertising or contact forms hosted by external services). Information submitted through these platforms is collected only when an individual voluntarily initiates contact and is limited to basic contact or scheduling-related details.

Outside of this initial contact, personal and clinical information is collected, stored, and managed exclusively within our secure EHR and practice management system. We do not use third-party platforms to collect or store clinical information.

Third-party platforms operate under their own privacy policies and security practices. We encourage individuals to review those policies as needed.

Confidentiality

All personal and client information is handled in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Clinical information is collected and stored only through secure systems following informed consent and professional standards of practice.​